Some First Aid For LinkedIn Desktop User Interface Problems



There are a lot of bugs in the new desktop User Interface, and while it is fun to speculate with our tin foil hats on…

  • did Microsoft push LinkedIn to roll out the new User Interface before it was ready?
  • did LinkedIn underestimate the complexity of the new User Interface?
  • did all the good LinkedIn engineers cash out their stock options and leave the rookies to do the coding?
  • maybe it was gamma rays
  • no wait, aliens!

…the causes of all the bugs and problems with the new User Interface don’t matter. Dealing with them does. I am getting half a dozen “have you seen this?” or “is this happening to you?” messages every day.

A lot of these problems are fixable or can be worked around.  

There are three reasons you may be experiencing problems with the new LinkedIn Desktop User Interface:

LinkedIn may have changed the way something works or removed a feature

Well, there isn’t anything you can do about this except confirm that the the feature has changed or disappeared. Most (unofficial) LinkedIn trainers or consultants can usually set you straight on whether a feature is gone or drastically changed. They will often be able to show you a workaround or alternative method of accomplishing what you want.

Note that LinkedIn has also backtracked on some changes to the new User Interface and re-incorporated some features that looked like they were gone for good.

You may be experiencing what I like to call a “transient”

That’s a bug or problem with the User Interface that is affecting only you in your current session on LinkedIn. In particular, these types of bugs manifest themselves as missing information or missing features on your pages. And these happen a lot.

Solution: Log off LinkedIn. Clear your browser cache and log back in. Sometimes it is necessary to reboot your computer. I use Google Chrome and I find that once I reach 300Mb of history and assorted junk in my browser cache, anomalies start showing up on LinkedIn. I was working with a client last week and he kept getting the “it’s not you, it’s us, try again” message when he wanted to do a LinkedIn search. It turned out he had 700Mb of odds and ends in his browser cache. Cleaning the browser cache fixed the problem.

You have a problem or problems specific to your Browser

There seem to be a lot of issues with different browsers. I am not a browser or operating system expert, but it is apparent that some of the bugs and oddities users are experiencing are caused by the new LinkedIn User Interface not working not integrated perfectly with their browser.

Solution: try doing the same thing you are having a problem with but using a different browser. If you use Internet Explorer, try Chrome. If you use Safari, try Firefox.

These suggestions are workarounds, ideas to keep you functional until LinkedIn stomps all the bugs out, which may take a while.  If you have solutions that have worked for you, please include them in the comments section.